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Registered Medical Herbalist
Luzia Barclay
Tel: 01722 330663

Returns Policy

Last updated: September 2019

Our returns policy is in accordance with the UK Consumer Protection (Distance Selling) Regulations.
You can find details of this on the GOV.UK website:

If you have any specific queries regarding our returns policy please Contact Us.

If you are not satisfied with a product that you have bought, please return it to us for a full refund. We regret, however, that we cannot refund return postage costs.

Luzia Barclay makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us to arrange a replacement, in line with you statutory rights.

The products supplied are natural products subject to a degree of variability. Liquid products may develop sediment after standing which is quite natural and should be mixed back in by shaking before each use. Store in a cool dark place. Dry products, teas, powders and the like should be stored in cool dark air tight containers.

Out of Stock:
At the discretion of the Company products which are out of stock at the time of order will be placed on Back Order and supplied at a later date, otherwise the cost of the missing item(s) will be refunded in full.