Privacy Policy

Last updated: November 2019

All customer information supplied to herbsforhealing.org.uk, whether via the order form or Contact page, will be treated as strictly private.

We do not sell, rent, exchange or otherwise distribute customer details with any third parties.

You will NOT receive any emails from third parties as a result of contacting us or placing an order inquiry with us.

Data Protection

This section details how we collect and process your personal data through the use of herbsforhealing.org.uk or information you provide when placing an order, signing up to a course or making contact in any way via the website.

1) Types of data collected

Identifying data - including your name, username, and title.
Contact data - including your billing address, delivery address, email address and telephone numbers.
Financial data - including your bank account and payment card details. All aspects of financial data is handled by payment provider NOCHEX. No customer credit card information is stored on or in any way accessible to herbsforhealing.
Transaction data - including order history.
Technical data - including your login details, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
We do not pass your communications data to any third parties.
We do not collect any sensitive data, such as, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, or criminal convictions and offences.

2) Methods of data collection

You may provide data by post, phone, email or direct entry on our website, including when you:
Order our products
Sign up for a course or workshop
Give us feedback
Website Analytics: We collect this data by using cookies, server logs and similar technologies as you use herbsforhealing.org.uk. This data does NOT identify you personally. It is pseudonomised and cannot be traced back to identifiable individualsyour equipment, browsing actions and usage patterns help us to improve the website.

3) Why your data may be collected

Your personal data will only be used where legally permitted:

For the purpose of fulfilling a contract (namely a product purchase and delivery).
Where we need to comply with a legal or regulatory obligation.
We do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at info@herbsforhealing.org.uk

4) How your data may be used

Product order:
Identity, contact, financial, transaction and technical data
To fulfil a purchase contract and to protect our legitimate interests.

Relationship management:
Identity and contact data
To comply with legal obligation and to protect our legitimate interests (records upkeep and consumer research)

Marketing and communications:
Identity, contact and communications data
NB You can unsubscribe from our communications at any time. This will not affect your ability to order and receive products.

5) How your data is retained and kept safe

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, and for the purposes of satisfying any legal, accounting, or reporting requirements.

Security measures are in operation to ensure your personal data is not accessed or disclosed in an inappropriate way.

Access to your data is limited to those employees who need access in order to fulfil a contract or on the basis of a legitimate interest.

Anyone subject to any suspected personal data breach will be notified immediately, as will the Information Commissioners Office.

6) Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request deletion of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent.
If you wish to exercise any of the rights set out above, please email us at data@herbsforhealing.org.uk and we will respond to all legitimate requests within one month.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).